Responsible Gaming at gbaj

Our Commitment to Responsible Gaming

At gbaj, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, personal harm or family conflict. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna and Rajshahi, and we take our responsibility to those players seriously. Responsible gaming is not a compliance checkbox for us — it is a core part of how we operate every single day.

gbaj maintains a strict 21+ age policy and provides a comprehensive set of player-protection tools directly within your account dashboard. These tools are designed to give you real control over how you play — when you play, how much you spend, and how long your sessions last. We encourage every player to use these tools proactively, not just when things feel out of hand. The best time to set a deposit limit is before you ever feel you need one.

Player Protection Tools

The following tools are available to every registered gbaj player and can be activated or adjusted at any time from your account settings:

Recognising the Signs of Problem Gambling

Gambling becomes a problem when it stops being fun and starts affecting other areas of your life. Be honest with yourself — if any of the following signs feel familiar, it may be time to use one of gbaj's protective tools or speak to our support team:

• Spending more time or money on gambling than you originally planned, consistently
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Borrowing money, using savings, or neglecting bills and essential expenses to fund gambling
• Feeling anxious, irritable or restless when not gambling, or when trying to cut back
• Hiding gambling activity from family or friends, or lying about how much time or money you spend
• Gambling to escape stress, depression, loneliness or other emotional difficulties rather than for entertainment

How to Set a Deposit Limit on gbaj

Setting a deposit limit takes less than two minutes. Here is how to do it from your gbaj account:

1. Log in to your gbaj account using your registered mobile number and password
2. Navigate to Account Settings and select the Responsible Gaming section
3. Select Deposit Limits and choose whether you want a daily, weekly or monthly limit
4. Enter the amount in BDT (Bangladeshi Taka) that represents the maximum you are comfortable depositing in that period
5. Confirm your limit — it takes effect immediately. You will receive a confirmation on screen and via SMS or email

Self-Exclusion: Stepping Away Permanently

Self-exclusion is available to any gbaj player who feels that gambling is causing harm in their life. When you self-exclude, your account is immediately closed, all marketing communications are stopped, and your contact details are flagged to prevent re-registration under the same identity or via the same bKash, Nagad or Rocket account. Self-exclusion is a permanent step — gbaj does not offer temporary self-exclusion as this undermines the purpose of the tool.

To request self-exclusion, contact the gbaj support team directly at [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. Your request will be processed within 24 hours. Any real-money balance remaining in your account at the time of closure will be returned to your verified payment method after a standard review period.

Protecting Minors

gbaj operates a strict 21+ policy. All new registrations require age verification before any deposit or gameplay is permitted. We use industry-standard KYC (Know Your Customer) verification procedures to confirm that every player meets the 21+ requirement. Any account found to belong to a person under 21 will be immediately closed and the balance withheld pending review.

If you share a device with younger family members, we recommend using device-level parental controls to restrict access to gbaj and similar sites. If you are a parent or guardian and believe a minor has accessed gbaj, contact us immediately at [email protected]. We will act quickly to investigate, close the account, and secure any funds pending return.

Keeping Gambling Fun and in Perspective

The vast majority of gbaj players enjoy cricket betting, slots, live casino and card games as a form of entertainment — in the same way someone might watch a BPL match or spend an evening at a social event. Gambling is enjoyable when it is occasional, affordable and treated as one leisure activity among many. It becomes a concern when it starts to crowd out other parts of your life.

A few simple habits can help you keep gambling in its proper place: set a budget before you start and stick to it; treat losses as the cost of entertainment, not as money to be recovered; take regular breaks; and never gamble when you are stressed, tired, drunk or emotionally vulnerable. If gambling stops feeling like fun, that is your signal to step back.

Need Help? Contact gbaj Support

If you are worried about your gambling — or someone else's — the gbaj support team is available 24 hours a day, 7 days a week. Our team is trained to handle responsible gaming conversations with care and confidentiality. You can reach us in writing at any time. We will never judge you for reaching out, and we will always take your concern seriously.